Frequently Asked Questions
Everything you need to know about your hair care journey with Locs of Love.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Standard shipping within the US usually takes 5-7 business days, depending on your location.
Are your hair products safe for color-treated locs?
Yes, all Locs of Love products are formulated with natural ingredients that are gentle on chemically treated hair and designed to maintain moisture without stripping color.
What is your return policy?
Due to the hygienic nature of beauty and hair care products, we cannot accept returns on opened items. However, if your order arrives damaged, please contact us within 48 hours for a replacement.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to the global loc community very soon.
Can I change my shipping address after placing an order?
Address changes can only be made within 2 hours of placing your order. Please email our support team immediately with your order number to request a change.
Are your products cruelty-free?
Absolutely. Locs of Love LLC is committed to ethical beauty; none of our products or ingredients are ever tested on animals.